In the rare case that you are not satisfied by the product you bought or your product arrives damaged, following is our return policy:

Some products are eligible for return and some are for final sale to maintain fairness to our artisans and artists.

It will be clearly mentioned on your product description view.

  • Products that are eligible for return, can be returned within 15 days of receiving the merchandise.
  • Mention the details of your order and drop us an email at with the reason for return.
  • Before returning the product, make sure that the product is not damaged.
  • In the rarest of the rare event that your product arrives damaged, you should email us a photo of the damaged product. You must email us about any damaged items in your shipment within 36 hours of receiving your order.
  • Shipping charges for International sales on returnable products will not be refunded.
  • cannot be held responsible in any case of Taxes, Customs and Duties collected by destination of goods arriving country. 
  • You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded.
  • We aim to process all returns within one week. If you have any questions about your return, feel free to reach us at
  • All returns are subject to the discretion of Lokalart.